Q. How to place an order?

Ans. Orders can be placed through our website. You can also place the order though Instagram DM incase you are facing any issue on the website.

Q. What is the return/refund process?

Ans. We take a lot of care to process the orders so that product reaches in a good condition. However for some unavoidable cases return/ refund is applicable under the following conditions:

If anytime products get damaged during transition we will generate a refund.

Incase, wrong product is received, we shall take return & ship the correct product which you originally ordered.

Please click a picture/video of damaged product and send us an email at emer.inquiry@gmail.com or DM us on Instagram within a day of receiving the order. We will guide you through

Q. What are the payment options?

Ans. We have all online payment options such as debit/credit card, net banking, UPI etc. We don't offer cash on delivery.

Q. How many days it will take to deliver my order?

Ans. It takes 3-5 working days to dispatch after receiving the order. Delivery time is 2-10days after dispatch depending on the destination.

Q. What is the shipping charge?

Ans. We offer free shipping on orders Rs. 599 & above. Flat Rs. 55 is applied below Rs. 599

Q. How do I track my order?

Ans. You will receive a text message from our delivery partner or you can check track order section on our website

Q. How do I keep my jewelry safe and long lasting?

Ans. Here are some care tips for you:

Keep away the jewelry from water/chemical/perfumes/sprays
Keep the jewelry in a clean, dry & air tight box when not styling
Protect the jewelry from extreme temperatures/scratches.

Scarlet Heart & Bear